All students who have outstanding charges will receive a statement on 18 May.
Your statement includes all amounts due to the university in respect of your studies, accommodation and other sundry charges regardless of whether these amounts are payable by yourself, the student loan company (SLC), a sponsor or other third party.
If you have had a letter from the SLC confirming they will be paying your tuition fees, please ignore any amounts owing for tuition fees, even if the statement states they are payable “by you”.
If you are an undergraduate or postgraduate taught student and have a query regarding your tuition fees including resit fees, re-assessment fees, bursaries and your student loan please contact firstname.lastname@example.org or call 01509 222491.
If you think that your accommodation fee is incorrect or have a query regarding damage charges then please contact email@example.com or 01509 274488.
Room bond refunds are being processed on a regular basis by the Finance Office. You must enter your personal UK bank account details via the Learn portal (under Student Resources -> Maintain student bank details) in order for the refund to be processed. There is no need to contact the Finance Office regarding the refund.
For sponsorship queries including raising of sponsor invoices and tracing sponsor payments please contact the Finance Office on firstname.lastname@example.org
If you still have a question please consult the frequently asked questions on the “Finance Office – Students” section of the University website. The Finance Office pages also detail how to pay.
If your query has not been answered by the above, then please either call the Finance Office on 01509 223538 or e-mail email@example.com