Welcome back to all returning students! IT Services have listed a few key updates to be aware of. Please bookmark the IT Services website which contains useful information and instructions to connect your devices.
IT Support
From Monday 21st September to Friday 2nd October (excluding the weekend), IT Services will be hosting a pop-up PC Clinic in the library from 10:00am until 3:00pm to provide support and advice for students requiring IT support.
This will operate on a first-come, first-served basis, so we kindly ask that you bring your device, be prepared to take a seat, and wait briefly if necessary.
The PC Clinic will return as a bookable, appointment only service where you can choose a convenient time to get IT support for your personal devices. This will be available to book from Monday 5th October.The security certificate used to connect your devices to the University’s network (eduroam) expires annually.
This means you will need to re-onboard each of your devices every year to use the campus Wi-Fi.
Click here for instructions to reconnect your device to the network.
New secure access to myLboro app
myLboro now uses Single Sign-On (SSO) with your Loughborough University account for secure access.
On campus: When signing in, use your Loughborough University email address and password.
Off campus: If you are accessing the app off campus (without using eduroam), you will be prompted to approve your sign-in through the Duo Mobile app. Please ensure you have set up Duo Mobile Multi-Factor Authentication.
Mail apps: University email
You can access your university email via the myLboro app, or by using Outlook on the web, desktop, or mobile app.
From October 2026, some third-party apps, such as Apple Mail, may no longer work fully due to Microsoft changes.
When signing up for external websites and services, use a personal email address rather than your university account to ensure continued access after you graduate or leave the University.
We’ve upgraded the campus computer labs: What you need to know
Over the summer period, our computer labs were upgraded to the Windows 11 service to provide an improved user experience for students.
First time login
When you log in to a lab computer for the first time, your user profile is created. During this process, OneDrive will automatically sign in and begin syncing your files, with files downloading only when you open them.
Please note that there is no automatic sign in on Mac lab computers, but you will be prompted to sign in to OneDrive after logging in.
We strongly recommend always checking that your files are safely stored in OneDrive before signing out of a lab computer.
For more information, please visit: OneDrive | IT Services | Loughborough University
