Learn : Loughborough University Virtual Learning Environment

From Monday 21st September to Friday 2nd October (excluding the weekend), IT Services will be hosting a temporary pop-up clinic in the library from 10am until 3pm to provide support and advice for students requiring IT support.

This will operate on a first-come, first-served basis, so we kindly ask that you bring your device, be prepared to take a seat, and wait briefly if necessary.

Where applicable, please ensure your device’s language settings are set to English before arrival, as this will help speed up the process. Please also be aware that while we’ll do our best to assist with University services and system issues, we may not be able to resolve all issues brought to us.

The PC Clinic supports Windows 11, Android 14+, macOS 14+ and iOS 16+. Older versions, Windows 10 devices and Chromebooks are not supported.

Please note: This service is NOT for University Managed Devices. Students or Staff that have a managed device must raise a support case by contacting IT Services at it.services@lboro.ac.uk

From Monday 5th October, the PC Clinic will re-open. The PC Clinic is a bookable, appointment only service where you can choose a convenient time to get IT support for issues with University services and systems on your personal devices. Appointments can be scheduled from Monday to Thursday between 12.30pm and 3:30pm in term time.

Welcome back to all returning students! IT Services have listed a few key updates to be aware of. Please bookmark the IT Services website which contains useful information and instructions to connect your devices.

 

The security certificate used to connect your devices to the University’s network (eduroam) expires annually.

This means you will need to re-onboard each of your devices every year to use the campus Wi-Fi.

Click here for instructions to reconnect your device to the network. 

New secure access to myLboro app

myLboro now uses Single Sign-On (SSO) with your Loughborough University account for secure access.

On campus: When signing in, use your Loughborough University email address and password.

Off campus: If you are accessing the app off campus (without using eduroam), you will be prompted to approve your sign-in through the Duo Mobile app. Please ensure you have set up Duo Mobile Multi-Factor Authentication.

Mail apps: University email

You can access your university email via the myLboro app, or by using Outlook on the web, desktop, or mobile app.

From October 2026, some third-party apps, such as Apple Mail, may no longer work fully due to Microsoft changes.

When signing up for external websites and services, use a personal email address rather than your university account to ensure continued access after you graduate or leave the University. 

We’ve upgraded the campus computer labs: What you need to know

Over the summer period, our computer labs were upgraded to the Windows 11 service to provide an improved user experience for students.

First time login

When you log in to a lab computer for the first time, your user profile is created. During this process, OneDrive will automatically sign in and begin syncing your files, with files downloading only when you open them.

Please note that there is no automatic sign in on Mac lab computers, but you will be prompted to sign in to OneDrive after logging in.

We strongly recommend always checking that your files are safely stored in OneDrive before signing out of a lab computer.

For more information, please visit: OneDrive | IT Services | Loughborough University

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