IT Service Desk – downtime

On Monday 16th December, the IT Service Desk email support (IT.Services@lboro.ac.uk) will be unavailable.

The Request Tracker helpdesk system (RT), which logs and tracks email queries, will be offline from 09:00am for one day due to essential maintenance work.

Email support

During this time, the system will be unable to receive new cases or allow updates to existing cases. Any requests submitted will be queued and automatically processed once the system is back online on the 17th December.

Telephone support

Limited phone support will be available for issues relating to passwords, MFA (Duo Mobile), and URGENT issues only.

We apologise for any inconvenience this may cause and appreciate your patience as we work to enhance our service.

Can I get more information and help?

If you have further questions or queries, please contact the Service Desk at  IT.Services@lboro.ac.uk.