Following the installation of the Windows security updates released on 13th January 2026, IT Services have identified an issue causing some Adobe InDesign projects to become unresponsive or encounter unexpected errors when opening or saving files stored in cloud‑based locations (such as OneDrive and Dropbox).
This affects devices running on Windows 10 and Windows 11. Although the issue is not unique to InDesign, this is the only product we are aware of being affected.
As Architecture and Design students are the primary users of this software, we deployed an update to computer labs LDS011 and KGB on Tuesday 3rd February which should mitigate the issue in these labs.
From Wednesday 11th February, IT Services will be deploying an update to all University computers (staff-managed devices and computer lab service machines) to address the issue.
The rollout will take approximately two weeks, and we expect all University computers to be updated by the end of February.
Recommended Action
For use of Adobe InDesign on personal devices, we suggest you install the Windows February Cumulative Security Update once it becomes available to your device.
If you encounter the issue, you can copy the InDesign file to a folder that isn't cloud synched and work on it from there. On a lab machine, copy the file to the desktop. Be sure to save the file on a regular basis and copy it back to the cloud once you are finished and ensure it has synched before logging out of the machine.
We apologise for any inconvenience caused.
Where can I get more information?
If you have any queries regarding this, please contact the IT Service Desk at IT.Services@lboro.ac.uk
